Terms and Conditions

Terms & Conditions

1. Free Initial Consultation

The first consultation is provided at no cost to the client. During this session, we will discuss the client’s needs, preferences, and desired design concepts. As part of this complimentary service, an initial design sheet will be prepared to offer a visual representation and direction for the proposed piece. This free consultation is intended to give the client an overview of our design approach and potential outcomes before any commitment is required.

2. Design Fees for Additional Work

After the free initial consultation and design sheet, any additional design work or further modifications requested by the client will incur a fee of £50.00 per design sheet. This includes but is not limited to, more detailed design iterations, multiple design revisions, or the creation of additional design concepts. The fee of £50.00 or if multiple design sheets will be deducted from the final invoice if the client proceeds with the creation of the commissioned piece. However, if the client decides not to proceed, this fee remains non-refundable, as it compensates for the time and expertise provided.

3. Deposit Requirements

Once a design has been selected and approved by the client, a deposit of 50% of the total project cost is required to initiate the production process. This deposit secures the materials, production time, and any further bespoke design work necessary to bring the chosen design to life. If the cost of the primary stone (such as the main diamond or other principal gemstone) exceeds the value of the 50% deposit, the client will be required to cover the cost of this stone separately before production can commence. This ensures that we can secure the chosen stone and proceed with crafting the piece to the client’s specifications.

4. Final Balance Payment

The remaining balance of the total project cost is due upon completion of the finished piece(s). This payment must be made in full before the final product is delivered to the client. The final balance will reflect the total agreed price, minus any design fees already paid. Clients will have the opportunity to review the completed ring(s) to ensure satisfaction before the final payment is requested. We are committed to delivering a product that meets the client’s expectations and maintaining transparency throughout the process.

5. Accepted Payment Methods

We accept payments via BACS transfer, cheque, or cash. We do not accept card payments to avoid passing on card processing fees to our clients, ensuring that the agreed price remains unchanged. We believe in providing a straightforward and cost-effective payment process, and we encourage clients to choose the method most convenient for them. All payments must be cleared before the commencement of production or the release of the final product.

6. Changes and Revisions

After the initial design approval, any further changes requested by the client may result in additional fees. We will inform the client of any such fees before proceeding with the requested changes. Minor adjustments may be accommodated at our discretion. However, significant alterations that deviate from the originally approved design may require a new agreement and an adjusted timeline.

7. Project Timeline

The timeline for completion will be estimated once the design is approved and the deposit is received. While we strive to meet the agreed-upon schedule, delays may occur due to factors beyond our control, such as supply chain issues or custom material availability. In such cases, the client will be promptly informed, and we will work to minimize any disruption to the project timeline.

8. Cancellation Policy

In the event that the client wishes to cancel the project after the deposit has been paid, the deposit may be non-refundable depending on the stage of production. The client will be liable for any materials already purchased or work completed up to the point of cancellation. If the project is cancelled before any significant production work has begun, we will work with the client to determine a fair resolution.

9. Acceptance of Terms

By engaging our services, the client acknowledges and agrees to these terms and conditions. This agreement becomes binding upon the payment of the design fee or deposit, whichever occurs first. These terms are designed to ensure clarity and mutual understanding throughout the design and production process.

Website Terms and Conditions

by SEQ Legal

(1) Introduction

These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

Our website uses cookies. By using our website and agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy policy.

(2) Credit

We created these terms and conditions using an SEQ Legal template available from www.website-law.co.uk.
The templates available from SEQ Legal include a trade mark assignment.

(3) License to use website

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

(a) republish material from this website (including republication on another website);

(b) sell, rent or sub-license material from the website;

(c) show any material from the website in public;

(d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;

(e) edit or otherwise modify any material on the website; or

(f) redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter).

Where content is specifically made available for redistribution, it may only be redistributed within your organisation.

(4) Acceptable use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

(5) Restricted access

Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.

If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential.

We may disable your user ID and password in our sole discretion without notice or explanation.

(6) User generated content

In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to our website, for whatever purpose.

You grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website.

[Notwithstanding our rights under these terms and conditions in relation to user content, we do not undertake to monitor the submission of such content to, or the publication of such content on, our website.

(7) Limited warranties

We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

(8) Limitations and exclusions of liability

Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in these terms and conditions: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms and conditions or in relation to the subject matter of the terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature.

We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

We will not be liable to you in respect of any loss or corruption of any data, database or software.

We will not be liable to you in respect of any special, indirect or consequential loss or damage.

(9) Indemnity

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions[, or arising out of any claim that you have breached any provision of these terms and conditions].

(10) Breaches of these terms and conditions

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

(11) Variation

We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.

(12) Assignment

We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.

(13) Severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

(14) Exclusion of third party rights

These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.

(15) Entire agreement

These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

(16) Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales